Privacy Policy

What we collect

• Your photos and portraits. The pet photo you upload (we remove location and camera data when we process it) and the portraits made from it.
• Your email, if you give it to us for free portraits, a receipt, a notification or a contact message, plus anything you write to us.
• Order details. For canvas orders, the shipping name and address you enter at checkout, and the pet name you chose for the packing note.
• Technical data. A cookie that keeps your session and portraits together, a hashed version of your IP address for fair-use limits, and basic usage events (for example, that a portrait was created). We don't send your email, photos or IP address to our analytics.

Why we use it

• To create your portraits and show them to you (performing our contract with you).
• To take payment, ship your canvas and send receipts and order updates (contract).
• To prevent abuse and keep the free preview available (our legitimate interest).
• To email you about your portraits or a launch you asked to hear about (your consent; unsubscribe anytime).
• To understand which pages and styles work, in aggregate (legitimate interest).

Who we share it with

Only service providers who help us run Pawtrait, under contracts that limit what they can do with your data:

• Our image engine and cloud hosting, which store and process your photo and portraits.
• Stripe, which handles payments. We never see or store your card number.
• Our print partner, which receives the portrait file, your shipping name and address to make and deliver your canvas.
• Email and analytics providers, for sending emails and counting usage.

We don't sell or rent your personal data, and we don't use your photos in our marketing without asking.

How long we keep it

We keep your photos and portraits while your account is in use so you can download them again, and delete them on request. Order and payment records are kept for as long as tax and accounting law requires. Fair-use data is kept for a short time only.

Your rights

Wherever you live, you can ask us for a copy of your data, to correct it or to delete it, including your photos and portraits. Email hello@petportraitfromphotos.com from the address you used with us. We answer within 30 days, usually much sooner.

UK and EU (UK GDPR / GDPR): you also have the right to restrict or object to processing, to data portability, and to complain to your data protection authority (in the UK, the ICO).

California (CCPA/CPRA): you have the right to know, delete and correct your personal information. We don't sell or share personal information for cross-context behavioral advertising, and we won't treat you differently for using your rights.

Canada and Australia: we handle personal information in line with PIPEDA and the Australian Privacy Principles; contact us with any request or complaint.

Cookies

We use one essential, first-party cookie to keep your session, your free preview and your portraits together. We don't use advertising cookies. Your browser may also remember small preferences, such as your pet's name for the plaque.

International transfers and security

Our providers may process data in the United States and other countries. Where required, we rely on safeguards such as standard contractual clauses. Data is sent over encrypted connections and access is limited to what each provider needs.

Children

Pawtrait is not directed at children under 16, and we don't knowingly collect their personal data.

Contact

Pawtrait from Photo, hello@petportraitfromphotos.com. We'll post any changes to this policy here, with a new date at the top.